purchasing process

These terms and conditions are valid for shopping at on-line shop www.trashmade.cz. Conditions determine and specify rights and duties of Seller and Purchaser. The purchasing process is conformable with Czech law. A purchase follows rules set by Civil Code (No. 40/1964 Coll.) and by Consumer Protection Act (No. 634/1992 Coll.) for physical entities and by Commercial Code (No. 513/1991 Coll.) for other subjects.

All orders sent by Trash Made e-shop are binding. Before placing an order, the Purchaser confirms that he is acquainted with these purchase conditions as well as with warranty claim conditions and that he agrees with them. The Purchaser is informed about the possibility of becoming acquainted with shopping terms and conditions and warranty claim possibilities before placing an order.

purchase contract

An order is a draft of the Purchase contract. The Purchase contract is created at the moment of taking the delivery by the Purchaser. Contract parties are the Seller on one side and the Purchaser on the other side. The Purchaser is a customer of e-shop www.trashmade.cz. The Seller is REMA System, a.s., registered office Budejovicka 1667/64, 140 00 Praha 4; CRN: 64510263 Registered in the Trade Register maintained by the Municipal Court in Praha, part B, inset No. 11195.

The ownership of Goods passed on to the Purchaser by delivery fall under the condition of purchase price payment.

All prices include VAT.

privacy and security

The Seller declares that all personal information is confidential. It will be used only for the purchase agreement realization and won´t be published or provided to a third person etc., except for use related with dispatch or payment of an order (use of name and delivery address).

payment and dispatch possibilities

We aim to dispatch all items that are in stock within 3 days of accepting your order. Goods that are not in stock shall be dispatched within 3 days after receiving the stock. In case of online bank transfer payment of the order, the items shall be dispatched within 2 days after receiving the payment into our bank account. The delivery can be delayed due to high demand. In such a cases, a buyer is entitled to cancel the order. The Buyer will be informed in case of delay or sellout of the goods. If the goods are sold out, the Seller reserves the right to cancel the contract. Thank you for understanding.

payment possibilities

To pay your order you can choose from one of the following possibilities:

  • Cash payment - personal pick-up
  • Cash payment on delivery (payment on delivery) – this option can be used only in case of delivery within the Czech Republic
  • Bank transfer (payment by bank transfer) to the account number: 2053759036/5500

Deliveries sent abroad can only be paid by a bank transfer.Every delivery contains an invoice which can be used as a warranty and tax documentation.

dispatch possibilities

picking up an order

It is possible to pick up an order at our address Antala Staška 510/38, 140 00 Praha 4 upon prior arrangement.

messenger (Prague only)

Goods will be delivered by Takecars Company

Delivery charges per 1 parcel paid by bank transfer 350 CZK
Delivery charges per 1 parcel paid cash on delivery 450 CZK
Delivery charges - order price over 5.000,- (excl. DPH) FREE OF CHARGE

Prices include VAT

express parcel service - General Parcel (Czech Republic only)

General Parcel delivers parcels usually within 24 hours all around the Czech Republic. Goods will be delivered on a working day following confirmation of the order. The confirmation will be sent to your e-mail when all ordered Goods will be in stock. Goods are delivered on working days 8:00 - 17:00. It is not possible to specify the time of delivery. If the delivery service doesn´t reach you, you will receive information about next delivery into your mailbox.

Delivery charges per 1 parcel paid by bank transfer 80 CZK
Delivery charges per 1 parcel paid cash on delivery 120 CZK
Delivery charges - order price over 5.000,- (excl. DPH) FREE OF CHARGE

Prices include VAT

Czech Post (Czech Republic only)

Parcels are delivered on working days, during standard delivery time, which the Czech Post offers at the respective place. In the case that you can´t be reached at the delivery address, your parcel will be stored at the closest post office and you will receive an information into your mailbox. If you don´t pick up the parcel within 7 calendar days, it will be automatically sent back. Parcels are delivered within 48 hours, recorded deliveries within 3 days all around the Czech Republic.

Delivery charges per rec. delivery paid by bank transfer 60 CZK
Delivery charges per rec. delivery paid cash on delivery 90 CZK
Delivery charges per a parcel paid by bank transfer 110 CZK
Delivery charges per a parcel paid cash on delivery 150 CZK
Delivery charges - order price over 5.000,- (excl. DPH) FREE OF CHARGE

Prices include VAT

delivery abroad

delivery by Czech post parcel / registered mail

Europe - parcel under 1kg paid by bank transfer 150 CZK
Europe (excl. Slovakia) – parcel over 1kg paid by bank transfer 550 CZK
Slovakia – parcel over 1kg paid by bank transfer 260 CZK
Rest of the world – parcel under 1kg paid by bank transfer 190 CZK
Rest of the world – parcel over 1kg on agreement

warranty and refund

refund conditions

According to § 53 article 7 of Czech Civil Code, you may cancel your order and claim a full refund at any time up to 14 days after you have received the Goods.

Send Goods together with all attached materials and a copy of the invoice to the suppliers address (parcels with payment on delivery will not be accepted). Goods must be returned complete and in their original state, including original packaging. Goods and packaging must not be damaged or have signs of usage. Delivery of returned Goods corresponds to a purchase agreement cancellation.

The Seller will refund money for claimed Goods within 30 days from a purchase agreement cancellation. The Seller is entitled to charge real cost of expenses connected with putting the Goods into original conditions.

conformity with purchase agreement

In the case that delivered Goods do not conform with the purchase agreement, the Purchaser is entitled to claim that the Seller puts Goods into conformity with the Purchase contract either by exchange of the Goods or by its repair - free of charge and without undue delay. If this solution isn´t possible, the Purchaser can claim adequate discount from the price of the Goods or cancel the order. This provision doesn´t apply if the Purchaser knew about the disconformities before taking the Goods or in the case that the disconformities have been caused by the Purchaser. The Purchaser can claim exchange of the Goods only in cases where the change is equivalent to the damage.

warranty claim

terms and basic provisions

This warranty claim information has been worked up according to the provisions of the Civil Code ( Act. No. 40/1964 Coll.), Act. No. 513/1991 Coll., and Act. No. 634/1992 Coll., on Consumer Protection and relates to consumer´s Goods (hereafter "Goods"), for which, in the warranty period, Purchaser claims Sellers responsibility for a damage of Goods (hereafter only "Warranty claim").

The Warranty period is 24 months with exceptions set by the law. The Warranty period is prolonged by the period, for which Goods are taken for the warranty repair. The New warranty period starts with exchange of Goods. The Warranty doesn´t apply on wear of goods caused by their common use.

If not stated otherwise, the invoice stands as the warranty certification. The Invoice has to contain the following information (similar to warranty certification): Company name, CRN and registered office address. On Purchaser request, the Seller is obliged to provide warranty certification.

The Purchaser has the right to:

  • claim free of charge - adequate removal of the defect, claim exchange of the defective Goods or defective parts in case of a persistent defect, in any case where due to the type of the defect this solution isn´t possible, the Purchaser has the right to claim adequate discount from the price of Goods or withdraw from the purchase contract.
  • claim exchange of defective Goods or withdraw from the Purchase agreement in case of a persistent defect restraining proper use of Goods,
  • claim exchange of defective Goods or withdraw from the Purchase agreement in case of distinctive defects appearing in higher numbers or repeatedly thereby restraining proper use of Goods.
  • claim adequate discount from the price of Goods or withdraw from the purchase contract in cases of a persistent defect and if the Purchaser doesn´t claim exchange of Goods.

warranty claim procedure

The Warranty claim including removal of the defect must be executed without undue delay at latest within 30 days from the Warranty claim date, if the Purchaser and Seller don´t agree on a longer period. After expiry of this period, the Purchaser can claim similar rights as in case of persistent defect.

In any case where Goods have to be sent to the Seller, Goods must be packed in appropriate packaging, protecting the Goods from further damage.

The Seller will issue confirmation on the Warranty claim. This confirmation will contain a description of the process of execution of the claim and the date of warranty claim period termination. After proper execution of the warranty claim, the Seller will inform the Purchaser about the possibility of taking over repaired Goods.

The right to a warranty claim expires in cases of incompetent treatment of Goods as well as in cases of improper use of the Goods.

In cases of Purchase Contract withdrawal or in cases of discount from purchase price, the appropriate payment is sent to the Seller by bank transfer or by cash at the company office.

what do you need for a warranty claim?

Receipt or invoice (original or copy)
Description of a fault
Your contact information

final provisions

This warranty claim is valid from 21. 2. 2011. We reserve the right to change these terms and conditions at any time. If any further information is needed, please contact us by e-mail or phone.

Exchange rates

1 USD = 15 CZK
1 EUR = 23 CZK